Politique de Confidentialité

    Dernière mise à jour : 17 mars 2026

    This Privacy Policy explains how TENSORMATRIX PTE. LTD. (UEN 202410081N), a Singapore private company limited by shares with its registered office at 7 Holland Village Way, #05-03/05, One Holland Village, Singapore 275748 ("Company," "we," "us," or "our"), collects, uses, stores, shares, and otherwise processes personal data when you access or use MyShell Art through create.myshell.ai and related services (collectively, the "Service").

    By using the Service, you acknowledge the practices described in this Privacy Policy.

    1. Information We Collect

    We may collect the following categories of information:

    A. Information You Provide Directly

    account information, such as your email address, username, login credentials, and profile details;
    prompts, text, images, files, settings, and other content you submit to the Service ("Inputs");
    AI-generated images, edits, or other results created through the Service ("Outputs");
    communications you send to us, including support inquiries, billing requests, feedback, and reports.

    B. Billing and Transaction Information

    If and when paid subscriptions are made available, payment and billing information may be processed by third-party payment service providers engaged by us. We do not store full payment card numbers on our own servers.

    We may receive limited billing-related information such as:

    plan type;
    subscription status;
    payment confirmation;
    transaction timestamps;
    billing country or region; and
    refund or chargeback status.

    C. Information Collected Automatically

    When you use the Service, we may automatically collect:

    IP address;
    browser type and version;
    device identifiers;
    operating system;
    referring pages and links;
    language and locale settings;
    usage activity, such as pages viewed, features used, time spent, clicks, and navigation patterns;
    log and diagnostic information; and
    cookie and similar technology data.

    2. How We Use Information

    We may use the information we collect to:

    1.provide, operate, maintain, and improve the Service;
    2.create and manage user accounts;
    3.process subscriptions, billing, renewals, and related support when payment functionality is enabled;
    4.respond to support inquiries, complaints, and user requests;
    5.detect, investigate, prevent, and address abuse, fraud, security incidents, and policy violations;
    6.monitor service performance, debug issues, and improve product quality;
    7.develop, train, tune, test, and improve our AI models, systems, and related services using Inputs and Outputs, subject to applicable law and our internal access controls;
    8.communicate with you about service updates, policy changes, support matters, and operational notices; and
    9.comply with legal obligations, enforce our Terms, and protect our rights, users, and business.

    3. How We Share Information

    We do not sell your personal data.

    We may share information in the following circumstances:

    A. Service Providers

    We may share information with vendors, hosting providers, analytics providers, customer support tools, payment processors, security providers, and other service providers that process data on our behalf.

    B. Corporate Transactions

    If we are involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to applicable law.

    C. Legal and Safety Reasons

    We may disclose information where necessary to:

    comply with law, regulation, legal process, or governmental request;
    enforce our Terms and policies;
    investigate fraud, abuse, or security incidents; or
    protect the rights, property, safety, or security of users, third parties, or the Company.

    D. With Your Direction or Consent

    We may share information where you ask us to do so or otherwise consent.

    4. International Data Transfers

    Your information may be transferred to and processed in Singapore, the United States, and other jurisdictions where we or our service providers operate.

    Data protection laws in those jurisdictions may differ from the laws of your home country. Where required by law, we will take reasonable steps to implement appropriate safeguards for such transfers.

    5. Data Retention

    We retain personal data for as long as reasonably necessary to:

    1.provide and support the Service;
    2.maintain account history and service records;
    3.improve, secure, and administer the Service;
    4.comply with legal, tax, accounting, audit, and regulatory obligations; and
    5.resolve disputes and enforce our agreements.

    Retention periods may vary depending on the type of information and the reason we collected it.

    6. Security

    We use commercially reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

    7. Your Choices and Rights

    Depending on where you live and subject to applicable law, you may have rights to:

    request access to your personal data;
    request correction of inaccurate data;
    request deletion of certain data;
    object to or restrict certain processing;
    withdraw consent where processing is based on consent; and
    request information about how your data is used.

    To make a privacy-related request, contact us at [email protected]. We may need to verify your identity before processing your request.

    You may also:

    update certain account information through your account settings, where available;
    opt out of non-essential marketing communications by using unsubscribe links or contacting us; and
    adjust certain browser settings to manage cookies.

    8. Cookies and Similar Technologies

    We may use cookies and similar technologies to:

    keep you signed in;
    remember preferences;
    analyze usage;
    improve functionality; and
    support security and fraud prevention.

    You can manage certain cookie preferences through your browser settings. Disabling cookies may affect how the Service functions.

    9. Children's Privacy

    The Service is not directed to children under the age of 13, and we do not knowingly collect personal data from children under 13. If we become aware that we have collected personal data from a child under 13 without appropriate authorization, we will take steps to delete it.

    If local law sets a higher age threshold for digital consent, we will apply the higher threshold where required.

    10. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. If we make material changes, we may provide notice by updating the "Last Updated" date, posting the revised policy on this page, or using other reasonable methods.

    11. Contact Us

    If you have questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact us:

    TENSORMATRIX PTE. LTD. UEN: 202410081N Registered Office: 7 Holland Village Way, #05-03/05, One Holland Village, Singapore 275748 Privacy Contact: [email protected] General Support: [email protected]